Vice President and Operations Manager

Partnered with a seasoned product specialist, managed the operation of a 30-40 employee Letter of Credit and Documentary Collection Department. My responsibilities lay with the operational, reporting and compliance aspect of the operation. Gained a great depth of experience in the dynamics of trade banking. The opportunity to work closely with the industry leaders in Texas Commerce Bank and Chemical Bank provided me with a deep product knowledge experience and invaluable management experience.

This day to day managerial experience in a high volume trade operation also afforded me the opportunity to work closely on an advisory basis with bank clients and banking professionals throughout the growing organization. This led to the exercise of a keen sense of customer partnership..

Additional accomplishments and successes included

• Technology Risk Manager As the first to perform this role defined the scope, tools and educational programs. Designed effective Business Continuity plans which were successfully followed on two separate occasions.

• Trade Products Processing System Search and Implementation Successful installation of a mainframe version of BankTrade by Complex Systems. Managed the conversion to the Chemical Bank Letter of Credit system in 1988. Adapted the Letter of Credit functionality to handle Documentary Collections, without additional expense, in both systems.

• Operations Consolidation Managed the consolidation of statewide operations and two bank acquisitions.

• Product Development Created and managed the operational systems to process EximBank Financing for Mexico and Venezuela. Created and executed a due diligence process to investigate Eximbank financing for post liberation Kuwait.

• Client Access Software Development and Management Adapted and deployed a wide variety of LC application delivery systems.

• Product Education – Sales presentations Created and presented popular educational courses on Foreign Trade for bank clients and internal personnel.

• Business Process Reengineering Facilitation Recruited as a facilitator in an internal bank program "Process Improvement". This experience resulted, ultimately, in the invitation to join the internal banking consultant group as an international banking specialist.