JACK STEWART 5839 Birdwood Road • Houston, Texas 77074-7524 Contact : (713) 410-8017 E-mail: contact@jack-stewart.com URL: www.jack-stewart.com OBJECTIVE: Seeking a challenging opportunity that requires the skills and experience of a proven Business Operations Manager who can deliver leadership and operational effectiveness in diverse environments. PROFILE: A seasoned business leader and innovative manager with over 20 years of comprehensive operations management and consulting experience. Bringing proven analytical and organizational skills coupled with an extensive business process re-engineering history of achieving successful, permanent results. Creative and often ingenious, develops solutions when others are unable. That creativity is well balanced by a conservative approach to expense control and risk mitigation. Possesses a global perspective and is quick to identify subtle interdependencies and predict far-reaching implications. HIGHLIGHTS OF QUALIFICATIONS * Project Management Aptitude * Culture Change Experience * Strategic Management Transition * Change Management * Meaningful Metric Creation * Consensus Building * Customer Service * Training Design and Execution * Process Analysis & Improvement * Excellent I.T. Literacy SELECT ACCOMPLISHMENTS Managed the operations of the largest Trade Finance Department outside of the major money centers in the USA. Designed and Developed a comprehensive customer education seminar in Trade Finance products which was directed specifically to the exporting community in Texas. Appointed by senior management as the point of communication and clarification for regulatory audits by a wide range of external regulators such as Departments of Commerce, Justice and many financial regulators. All such examinations received “satisfactory” to “excellent” ratings. Created and Executed a due-diligence and investigation process to deliver EximBank financing for the reconstruction of post-liberation Kuwait. Trained over 1,500 employees to use a Funds Transfer system in less than two months, thereby ensuring success of the project after a previous software selection was found to be inadequate. As Leader, managed a team of due-diligence specialists to assess the quality of the Letter of Credit portfolio of an acquisition target. Accepted a Leadership role and coached the employees of a Bahamas Trust Company to a successful audit, changes in local banking regulation and a merger with another major Trust Company. PROFESSIONAL EXPERIENCE Network Compounds, Inc. Business Operations Consultant May 2004 – September 2004 Provided leadership services to a specialty chemical manufacturer in its final moments that provided experience in documenting the effects of a fictional business plan prior to being returned to the Bankruptcy Trustee. Delivered CFO/COO services to the client and Trustee. UnBound Technologies, Inc. Business Operations Manager January 2002 – September 2003 Assumed operational control of start-up technology development company and built an expense-conscious, disciplined operation exceeding $3.5 million in revenue in year one. At request of investors assumed CEO duties. TCB / Chase Bank of Texas Managing Partner July 1996 – December 2001 As Managing Partner and Senior Consultant of an internal consulting group, applied analytical, project and line management, team-building, negotiation, diversity and advocacy skills during a period of rapid change. Successfully lead and managed a broad range of global initiatives and projects. Texas Commerce Bank Vice President September 1975 – July 1996 Managed diverse internal businesses building both technical knowledge and operational experience of all aspects of International Banking. CORE COMPETENCIES & SELECTED ACHIEVEMENTS * Adapted and implemented a Foreign Exchange system for 25% of the cost quoted by a major consulting firm. This resulted in savings of over $850,000. * Engaged to manage the change process in a Global Trust Operations Transformation project. * As the Texas Project Manager for Chase’s Euro Conversion Team, designed and implemented accounting and system changes for all of Chase Bank of Texas’ foreign currency operations with a variance of only three cents on a portfolio that exceeded one billion dollars. * Engaged to rescue a bank project to replace non-compliant Y2K software and earned the “Faster than a Speeding Bullet” Award. * Trained over 1.500 Non-Funds Transfer personnel across the State of Texas to use a mainframe system designed for New York Funds Transfer Specialists by creating a collaborative environment and effective team-building skills. * Engaged to provide post-implementation leadership to a start-up, full service call center that delivered specialized banking services to the small business community in Texas. * Managed the consolidation of statewide operations consolidation and two bank acquisitions from due-diligence to flawless execution. * Initiated a Customer Support program to assist local exporters navigate the payment process. * Developed excellent analytical and organizational skills which built an extensive business process re-engineering history of achieving successful and permanent results. * Possesses a passion for “Leading Teams of People through Times of Change!”. EDUCATION Master of Arts in Sociology and Psychology; University of Glasgow, United Kingdom